Refund & Refund Policy

At ASMR Stars, we are committed to providing a fair and transparent experience for all users. Please read our refund policy carefully.

1. Refunds for Non-Delivered or Faulty Content

You may request a refund if:

• The purchased content was not delivered.
• The content is faulty or defective.

Refunds are processed directly by ASMR Stars.

2. How to Request a Refund

To request a refund, contact our support team at support@asmrstars.com with details of your issue. We will review your request and respond as soon as possible.

3. Right of Withdrawal (for EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.

To exercise this right, inform us via:

• Email: info@asmrstars.com
• Mail: Mindrix S.L., C/Carlades 8, 07012 Palma de Mallorca, Spain
• Phone: +34 971 227 888

You may use the withdrawal form found in our Terms & Conditions, but this is not required. To meet the deadline, your request must be sent before the 14-day period expires.

4. Refund Process

• If you withdraw from a purchase, we will refund your payment (including delivery costs, if applicable) within 14 days of receiving your request.
• Refunds will be issued via the same payment method used for the original purchase.
• If you requested services to begin within the 14-day period, a proportional fee may be deducted for services already provided.

For more details, please review our Terms & Conditions. If you have any questions, contact support@asmrstars.com.